Ready-to-Ride delivery
15 years of experience
fast shipping

Declaration of Revocation

RIGHT OF WITHDRAWAL/RETURN

The right of withdrawal set out below does not apply to business customers (B2B).

What is the right of withdrawal?

The right of withdrawal allows you to cancel and return your purchase (unused and made online) within 14 days of delivery of the order, regardless of the reason, and without having to justify it to us.

You must nevertheless send us a written request.

In the case of a multiple order (relating to several products delivered separately or an order made up of batches or multiple parts whose delivery is staggered over a defined period), the period runs from receipt of the last product or batch or the last part.

How to exercise your right of withdrawal?

In order to exercise your right of withdrawal, you must, within 14 days from the date of receipt of your unused product, send us a written statement (postal mail, fax, email) clearly stating your decision to cancel your purchase.

You cannot simply return the product(s) without a written request. You can (without obligation) use the standard withdrawal form below.

Refund of your purchase

If you cancel your order, we will give you a full refund, including delivery charges (except for additional delivery charges if you have chosen a more expensive delivery method than the standard delivery method offered by us). Please note that your shipping costs are not refunded if you return only a part of your order.

This refund will be made immediately and at the latest within 30 days of receipt of your notice of withdrawal. However, we may defer the refund your shipment.

For this refund, we will use the same methods of payment that you used at the time of the order, unless otherwise expressly agreed with you; in no case will you be charged for this refund.

Return of the product

After you have informed us of your decision to withdraw, you then have a maximum of 14 days to return or restitute the goods.

Return address:

Elektrofahrrad24 GmbH
Return shipment
Emilienstraße 20
01139 Dresden
GERMANY

Return costs

We will reimburse you the return shipping costs if you return the order to us in full and if the amount of this order excluding shipping costs reaches 40 Euros.

You will then receive a prepaid return label from us.

However, if you take the initiative to return the order yourself without using our prepaid return label, we will not be able to reimburse you for the costs of returning the order, even if we were initially responsible for these return costs.


We do not offer prepaid return labels for orders that have been shipped to countries outside of the European Union (exception: Switzerland) and to the French Overseas Territories (Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, New Caledonia, French Polynesia, St. Barthélemy, St. Martin, St. Pierre and Miquelon, French Southern and Antarctic Territories and Wallis and Futuna Islands).
You shall be liable for any loss in value of the goods only if such loss in value is caused by handling on your part other than that necessary to control the quality, properties and functioning of the items.

STANDARD WITHDRAWAL FORM

If you wish to cancel your purchase, you can fill out and return this form. To the attention of:

Elektrofahrrad24 GmbH
Emilienstraße 20
01139 Dresden
GERMANY

Email: info@ebike24.com

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below :

Ordered on (*)/received on (*) :

Name of the customer(s) :

Address of the customer(s) :

Signature of the customer(s) (only in case of notification of this form on paper) :

Date : (*)

(*) Delete as appropriate.

Viewed
Newsletter
Rate us!