Recently Giant and Liv presented their new models for the 2021 season. Important elements of the bikes have always been the displays and control units of the motors. To make sure that they don’t get lost in the mass of news, you can find all the important information here.
Because in 2021 a new term is appearing in the cosmos of Giant and Liv. This is called Smart Gateway. Behind it is a newly developed communication interface. The flow of information to and from the drive system will therefore take a new direction in the future for numerous models. In a way, Smart Gateway replaces RideControl Remote as the primary control centre for the electric drive.
Smart Gateway: The Advantages
Smart Gateway: The New Control Units
E-Bikes with Smart Gateway from Giant
E-Bikes with Smart Gateway from Liv
Interface Designed as an Independent Module
Up to now, the interface was part of the control units or displays. From now on you’ ll find it as a separate module on the height of the left motor cover. The new name is associated with major changes. The interface uses a new firmware and a modified cable management. Therefore it is not compatible with e-bikes of model year 2020 or older models. The same applies to 2021 season e-bikes that do not have Smart Gateway.
The system processes signals via Bluetooth – for communication with the app and service tool – and via ANT+ for exchange with mobile devices, computers, the Giant Bike computers, Garmin, Wahoo, etc. You can identify all components of Smart Gateway by the suffix “SG”.
Smart Gateway: The Advantages
Admittedly, the lack of backward compatibility somewhat spoils the joy of the interface. Nevertheless, it does bring with it decisive advantages. RideControl control units and RideDash displays can soon be changed easily without additional firmware updates. The control panels and displays have also become more robust. All Smart Gateway components are mutually compatible and expandable. If you like to, you can soon add the RideDash EVO display on the handlebars to a RideControl Ergo control unit.
Smart Gateway: The New Control Units
RideControl Ergo – SG
- Stand-alone Remote
- Optics and function correspond to the RideControl One of the year 2020
- Narrower Connector
- Cheaper in price
RideControl Dash 2 in 1 – SG
- Stand-alone Remote
- 2-in-1 Remote
- Easily exchangeable with RC1-SG and RC Curve-SG
- Compatible with RC EVO-SG
RideControl Ergo 2 – SG
- Stand-alone Remote
- Optics and function clearly resemble the RC1
- Choice between special offset for city handlebar or flat bar
- Compatible with RC EVO-SG
RideDash EVO – SG
- No stand-alone display
- Five different SKU
- Display only
- Two angle adjustable stems
- Two standard clamps
E-bikes with Smart Gateway from Giant
- Reign E+ 0 (Article number starting with 210)
- Reign E+ 1 (Article number starting with 210)
- Reign E+ 2 (Article number starting with 210)
- Trance X E+ 1
- Trance X E+ 2
- Trance X E+ 3
- Stance E+ 0 Pro
- Stance E+ 1 Pro
- Stance E+ EX Pro
- Stance E+ EX
- Fathom E+ 1 Pro
- Fathom E+ 2 Pro
- Fathom E+ EX
- Talon E+ EX
- Fastroad E+ EX
- Explore E+ Pro 45
- Explore E+ 0 Pro
- Explore E+ 1 Pro
- Explore E+ 1
- Explore E+ 2
- Explore E+ 3
- AnyTour E+ 1
- AnyTour E+ 2
- AnyTour E+ 3
- DailyTour E+ 0 BD (BD = belt drive)
- DailyTour E+ 1 BD
- DailyTour E+ 1 BD RT (RT = coaster brake)
- DailyTour E+ 1 RT
- DailyTour E+ 1
- DailyTour E+ 2 RT
- DailyTour E+ 2
E-bikes with Smart Gateway from Liv
- Intrigue X E+ 1
- Intrigue X E+ 2
- Intrigue X E+ 3
- Embolden E+ EX
- Vall-E+ Pro
- Vall-E+ EX
- Tempt E+ EX
- Thrive E+ EX
- Amiti-E+ 1
- Amiti-E+ 2
- Amiti-E+ 3
Pictures: Giant Deutschland GmbH
Just had my first experience with the GIANT RIDEDASH EVO and had hoped for a little more.
Maybe it’s me but I’m missing a reset-able trip distance/time option and heard a lot about Strava integration to find the only option added is to upload my trip info to Strava, I know I’m starting to be a loner not having the urge that I have to tell the world about my rides.
What I am (still) hoping for is an option to get turn by turn navigation on the display and plan the routes in Strava or preferably Komoot
Hi. I am in New Zealand and purchased a 2022 Stance E+2 29er in November 2022. I then purchased a Giant RideControl Dash from ebike24 in in February 2023. I now realise that my bike model does not have SG technology and the RideControl Dash cable connection is not compatible (too small) with the existing RideControl Ergo cable connector. Would a Y-Connector solve this problem?
Regards John
Hello John,
Probably, this wouldn’t solve the issue. You still would try to integrate a component featuring SG technolog into a ebike system that can’t handle this technology. We’ve never tried this before, but we guess, it wouldn’t work.
Cheers, Matthias
I have a 2 weeks old 2023 Talon e+2 and Today I got an Error : Comm error; Smart gateway and The wrench system. Anybody omows what should be done?
Hi
My wife has a 2022 Liv Intrigue e+3. My LBS says that a Ride Control Dash 2 in 1 cannot be fitted because the connector is incompatible. Are you able verify this information?
Thanks
Bruce
Hello Bruce,
Well the catalogue tells a different story than your LBS. By the way, the LBS means the dealer next to you, right? I’ve checked the specs. The switch from the RideControl Ergo to the RideControl Dash2in1 should run smoothly. Both are compatibel to Giant’s SmartGateway technology. Actually, we’ve done this by ourselves as well. It’s a different bike, but the same case.
https://www.youtube.com/watch?v=bZy3fOZW8FA
Maybe you go for it by yourself.
Cheers, Matthias
Hi there. In July of 2022 I purchased a Fathom E+1 Pro which has the Ridedash 2 in 1 display. I am having absolutely no problems with bike and controls but recently on the Giant App for my cellphone there is a notification that a Smart Gateway 10y Module update is available. With everything running fine and other people posting update problems I am reluctant to update my system. What is this update for and are my fears unwarranted? Thank you.
Hello Ron,
These SmartGateway updates are rather “backend” updates, from which you don’t really feel any change. It’s more about the communication between the individual moduls. Giant says, the updates are currently running absolutely smoothly. Seems like there is no reason to avoid installing the update.
Cheers, Matthias
Any ideas re the following issue with my wife’s Liv Amiti E+1? Yesterday riding the display started flashing and it gave an error message she didn’t catch. Stopped, turned off, paused and restarted: showed error message “Smart Getway Error” (I assume it means Smart Getaway!). On the control switch unit all the little dot lights were illuminated. The display didn’t respond to the controller, but the power worked – she could ride, but with the display showing zero speed and not showing what power level selected. Like that for rest of the ride – power selection working, just the display incorrect and dot lights on. last night checked connections, found nothing obvious, recharged battery, and no problem today, display functioning normally, though on one occasion there was a flicker of the display for a couple of seconds just after power on. Any thoughts gratefully received!
Hello Paul,
To get to the bottom of your question, we contacted Giant directly. They said it was a rather untypical error pattern. Especially because your RideDash Evo does not react to the control, but at the same time the power supply works. Giant suspects a problem between the SmartGateway module of the control unit and display to the motor. Given the degree of uncertainty, the manufacturer advises you to continue to observe the whole thing for the time being. Please also check whether you have installed all software and firmware updates and whether they are up-to-date.
If the problem reoccurs, it is best to contact a workshop with the aforementioned suspicion.
Good luck, Matthias
Thanks Matthias
Hello Paul,
You’re welcome.
Cheers, Matthias
Hello! You don’t list any Momentum e-bikes in your list. I’m interested in getting a handlebar-mounted controller for my Voya E+ 1. Do you know which of the RideControl units will work with the Voya series?
Thanks!
Hello Lon,
In fact, you have a few options, as the Voya E+ is built and wired similarly to a Giant E-MTB. You can connect the RideControl Ergo 3 control unit and the RideDash EVO display to the RideControl GO connection. To do this, use the integrated Y-splitter between the main cable harness and the RideControl GO. With a separate Y-splitter, you can even attach the RideControl Dash. To do this, the Y-splitter must be placed between the main cable harness and the RideControl GO. This leaves one port free to which the RideControl Dash can be connected.
Cheers
Matthias
Hi !
I have a Trance X E+ Pro 29 3 (MY2021) F/N: GG9FA09211, My ride control it is broken and I want to update it with the dash 2 in 1 . according to this blog my e-bike I ti s compatible just I would like to be sure.
Can you help? Otherwise I have to replace with the same RC
Thanks!!!
Jose LUIS LONGORIA
Hello Jose,
your Trance X E+ Pro 29 model year 2021 is equipped with the SG-System (Smart Gateway), so you can easily update to the RideControl Dash 2 in 1. You can find a video for the conversion from our German YouTube channel here:
https://youtu.be/bPdl-1LP3NQ
Cheers Martin
Thanks Martin!!!
Hi there,
I have just purchased the Liv Intrigue 2022 e- bike. it comes with the Ergo control. I want a control that I can clearly see battery and cycling info. Can anyone tell me which would be compatible and which one is the best?
Hello Natalie,
Actually, there are a couple of options. Maybe the first choice is going for a Giant RideControl Dash 2 in 1. This control unit features a small display which provides for reading the battery capacity and some bike data.
https://www.ebike24.com/giant-ridecontrol-dash-2-in-1-display
Another option is adding a display, that is compatibel to your RideControl Ergo. What about the Giant RideDash Evo? You can mount the display right above your stem. It is big enough to provide navigation as well, but small enough to not ruin the clean look of your cockpit.
https://www.ebike24.com/giant-ridedash-evo-sg-display
And if you like the idea of adding a display, the Giant Dash 200 is a more comprehensive solution. It has all the features a bike computer like a wahoo elemnt with a comparable long lasting battery at a more attractive price.
https://www.ebike24.com/giant-dash-200-e-bike-computer
Just bear in mind, whatever solution you choose, it has to support the smart gateway technology, that the drive system of your Liv Intrige E+ is based on.
Cheers, Matthias
Hi there, I have a ride dash evo on 2021 trance x e+2 and it works fine but when I connect to my giant app it needs updating. When I try and update it keeps crashing, I have shown to the dealer and they don’t think it is compatible with my bike
Hi Ellton,
Well, it is hard to tell from that distance, where the problem is exactly. All I can tell is, that referring to Giant’s list we have got, it should be compatible. So we did approach Giant and they came up with some suggestions.
In the first place, they confirmed again, the RideDash EVO being definitely compatible with the Trance X E+ from 2021 season.
Regarding the update: Make sure that you are using a WLAN that is fast enough. Alternatively, try using mobile data. Grant permission in the app settings before that and make sure that the app doesn’t switch to “sleep mode”. Otherwise, if possible, try to update the computer using another smartphone.
The statement from the dealer is a bit of a disaster. Normally, he could also have updated the bike via his web-based service tool.
Hopefully, this will help.
Cheers,
Matthias
Hi, I have a 2019 Giant Fathom E3+ with RideControl One Hardware version 2018030 and Software version 20211125000 which does not support Ant+. I am keen to add a display to my bike however I have limited options due to the version of my controller. Can you tell me if the RideControl Dash 2 in 1 would be a compatible upgrade and could I purchase from you to ship to New Zealand.
Thanks
Mike
Hi Mike,
Thanks for reaching out to us. Your proposed update with the Giant RideDash 2in1 would not work. This unit uses the Smart Gateway technology, wich applies to Giant Bikes from MY 2021 and later.
From our perspective, you have got the option to go with the Giant RideControl Plus Ant+ Computer.
https://www.ebike24.com/giant-ride-control-plus-ant-computer?number=3032
As the name says, its supports Ant+. However, this should count also for your RideControl One. Refering to our information this should look like this one:
https://www.ebike24.com/giant-ride-control-ant-control-unit
and support Ant+ as well.
In case, you decide to give the RideControl Plus Ant+ Computer a try – we do ship to New Zealand 😉
Alternatively, you can of course get a display from earlier years. Your control unit is also compatible with it. For example, the Giant RideControl Charge LCD Display could be used.
https://www.ebike24.com/giant-ride-control-charge
In regard of the long delivery time, you would have to have some patience, at least in the case of our shop.
Cheers
Matthias
Thanks for coming back to me Matthias, I appreciate your advice and will come back to you if I decide to go with this option.
Regards
Mike
I can i install GIANT RIDEDASH EVO SG DISPLAY on my Talon E+1 29 ?
Hi,
Your Talon E+1 29, being a 2021 Giant model, is compatible with the GIANT RIDEDASH EVO SG DISPLAY, like all 2021 Giant ebikes.
Thanks, Luca.
I just found out, that the GIANT Revolt E+ Pro is using the SmartGateway 10S device as well. Now, if only the etube app would be able to communicate with the Nordic Bluetooth chip…
Also, how do I find out what information is accessible via ANT+ ?
Regards, AlKlecks.
Hi AlKlecks,
When you write Giant Revolt E+ Pro, you probably mean one from the 2022 model year. We don’t know for sure whether the E-Tube Project app from Shimano is compatible with the Nordic Bluetooht chip. In order for it to work at all, you need the latest version of the app. Currently this seems to be version 5.0.0
If you can use the app to connect your mobile to the Revolt E+ Pro, it will probably depend on your device what information you receive. We have not yet been able to test this ourselves.
Giant may be able to help you here. This should be worth a try.
Cheers, Matthias
Hi, do you know if my 2021 Talon E+ 2 would be compatible with RideControl Ergo 2 – SG?
Hello Haydon,
On the Talon E+ 2 you have installed a RideDash Plus display. This is not compatible with the Smart Gateway technology on which the RideControl Ergo 2 SG is based. If you still want to use a display, you would need the RideDash Evo SG display from the SG family (= Smart Gateway), for example. Another option is the RideDash 2 in 1, which is a control unit and display in one.
Cheers, Matthias
BTW, I ordered the RideControl Dash today. I will see how compatible it really is, and I will get it to work. 😉
Hi Cory,
Good luck with that. I am sure, the users would be very interested in your results. So feel free to leave a comment afterwards.
Cheers,
Matthias
Stay tuned!
I just bought a new Stance 1 and am interested. Did you have any luck?
Hi Matthias, thanks for the reply! I believe through much research that there is zero difference between the current 2019-2021 SyncDrive Sport motors themselves. The Nm output spec only changes with firmware programming. All Sport motors can actually supply between 65-80Nm depending on firmware programming. The fact that there are current 2021 models supporting the SG that have the same SyncDrive Sport 70Nm motor, leads me to believe that all 2021 models with the SyncDrive motors should indeed use SG technology. There would be zero reason why Giant would only offer SG on some but not ALL models. Costs and manufacturing etc would stay the same.
I don’t understand why some show compatibility, and some aren’t shown. Some have SyncDrive Pro motors, some have Sport, some have Life. I believe ALL 2021 Giant E-bike models use SG system now. Can ANYONE confirm this? Is it maybe because the article is 9 months old, and very little info was available at the time?
I would like to install a RideControl Dash controller/display on my 2021 Stance E+1 (US), in place of the standard Ergo unit.
Hi Cory,
Regarding your comment we got in contact with Giant to update the article using first hand information. So, please, check the article again, we’ve updated the lists.
The mentioned 2021 Stance E+1 (US) is probably not compatible with RideControl Dash 2 in 1, as this model features an older version of the Giant SyncDrive Sport motor with 70 Nm of torque. In comparison, the Stance E+ 1 Pro from the updated list features the SyncDrive Pro with 80 Nm of torque. Only this model should support Smart Gateway.
Cheers,
Matthias
Will giant ridedash go on my pro 3 trance
Hi Steven,
If you are revering to the Giant RideDash Evo SG, it depends on your bike. It has to be one of the 2021 season or later. Otherwise this won’t work.
Cheers, Matthias
Searching for a ride control that has cell phone charging capability for my Giant Momentum Transcend E bike. Do you have a product?
Hi Robert,
Just try the Giant RideControl Dash 2 in 1. It provides an USB-C charging Port.
You can find one in our shop:
https://www.ebike24.com/giant-ridecontrol-dash-2-in-1-display
Cheers,
Matthias
Do you know where the Ridedash Evo units are sold? I have been looking and can’t find them. Thanks!
Hi Sheila,
Why not order the Giant RideDash Evo SG with us? Now, we do list this display and soon it will be available. Just check every now and then and grab one.
Cheers, Matthias
I purchased a RideDash Evo for my Stance. The dealer says it’s not compatable?
There must be a way to wire it?
Hi,
If your Stance is a 2021 model, then is compatible with the GIANT RIDEDASH EVO SG DISPLAY, like all 2021 Giant ebikes. Otherwise, no way to wire it.
Thanks, Luca.