eBike24 - Our customers' feedback
The satisfaction of our customers is our top priority. We have been providing our customers with passionate support for over 15 years and have already been able to convince many e-bikers of our know-how. We are delighted to receive positive feedback - our customer reviews speak for themselves! If something should go wrong, we are always available for our customers even after the purchase has been finalised and try to find a solution together. Check out our positive reviews on Google and Trustpilot for yourself.
Authentic customer reviews
Our reviews are authentic opinions from real customers. We examine and check the authenticity of our reviews to the best of our knowledge and belief. After all, only genuine customer reviews help you and us. If things did not go smoothly, we accept the criticism to improve further. Nobody's perfect.
This was the first time I have purchased anything overseas, I wasn’t sure what kind of service to expect, however, eBike24 went over and above my expectations. The price was very good, the process was quick and easy, delivery was exceptionally fast, quicker than most UK purchases, and the products arrived well packaged and clearly cared for. Credit where credits due, use these guys with confidence, I know I will be.
Samuel H.
Despite the great distance between my country and the eBike24 store, I haven't had any problems or delays making my purchases remotely. These folks at eBike24 have excellent customer service; they're fast and reliable. A very pleasant shopping experience.
Greetings from Costa Rica
Antonio A.
The right battery for my Kalkhoff that no one else could source. Arrived in good time well packed had to pay import fees
Jim C.
Searching for a Esjot chainring that is back-order I found one at Ebike24.com. Ordered it and is delivered in 2 days in the Netherlands. First I had some e-mail communication that went perfect!
Jolanda
I contacted the company by email in the evening asking a technical question and product compatibility, I received a phone call first thing the next morning from Luca who explained everything and followed up with a email. I live in the uk where this kind of customer service is rare.
Consumer
Good online shop for ebike spares. Found the spare part I needed at a good price and delivery was quick also. A positive experience overall.
Niamh
They answered all of my questions and communicated the entire process. When I had to cancel an order, they canceled and refunded my money immediately. No questions asked. I would do business with them again and recommend them.
Excellent customer service. Very responsive to my questions on an e bike battery. Highly recommend Ebike24.com.
Great. They kept in touch throughout the process. Item was delivered in a timely fashion. No complaints.
Easy to deal with, professional, promptly answered my questions and advised me when my order was delayed due to supply chain issues. They even offered to cancel the order and refund they payment if I couldn’t wait. Will definitely shop here again!
Great selection of ebike parts. The best part is that thry describe to use them and which goed with what. Super fast affordable shipping from Europe too
Ebike24 Had parts for my German bike, not available anywhere else. The description was accurate. Shipping was fast. I’m very happy with the experience.