Your satisfaction is our goal. We offer you extensive services for this purpose.
1. Best advise by email
Our specialists are always available for enquiries, suggestions or specific product information. Please note that we deliver electric bikes only after prior consultation. Use our contact form for your enquiries.
2. 100% ready-to-ride delivery - free complete assembly
We deliver your electric bike completely assembled!
The size is already adjusted with your inseam length, suspension elements, gears and brakes are checked and adjusted.
For your safety, our qualified bike mechanic carries out a test ride with each electric bike. Any resulting traces of use, for example on the tires, are completely normal and do not derive any right or claim to reduction of the purchase price.
The electric bike is 100% assembled ready to ride and will be delivered by our shipping company directly to your home. Only the handlebars are to be brought into the driving position and the pedals have to be screwed on. Instructions for this are included in the delivery.
3. Customer satisfaction - exchange and return
If the product you ordered does not fit or you do not like it, we will exchange it within 14 days free of charge or refund the full purchase price. Condition: The product must not have any defect or external defect resulting from testing. Please also refer to our terms and conditions.
4. Workshop service
The qualified personnel of our workshop is available to you at any time in case of problems or the desire for a service. Please us the contact form for any kind of enquiries.