RIGHT OF WITHDRAWAL/RETURN
The right of withdrawal set out below does not apply to business customers (B2B).
What is the right of withdrawal?
The right of withdrawal allows you to cancel and return your purchase (unused and made online) within 14 days of delivery of the order, regardless of the reason, and without having to justify it to us.
You must nevertheless send us a written request.
In the case of a multiple order (relating to several products delivered separately or an order made up of batches or multiple parts whose delivery is staggered over a defined period), the period runs from receipt of the last product or batch or the last part.
How to exercise your right of withdrawal?
In order to exercise your right of withdrawal, you must, within 14 days from the date of receipt of your unused product, send us a written statement (postal mail, fax, email) clearly stating your decision to cancel your purchase.
You cannot simply return the product(s) without a written request. You can (without obligation) use the standard withdrawal form below.
Please note that the returns process for shipments outside the EU or EFTA countries is handled separately. The return shipment must be indicated as a return in the customs declaration when posting the parcel at the local post office. The invoice of your original order must be attached to the outside of the parcel in an envelope as well.
If the value of the goods exceeds €150.00, you must additionally complete the ATLAS customs declaration (https://www.einfuhr.internetzollanmeldung.de/iza/content.do) and attach it to the package.
If this procedure is not followed, customs charges may be incurred at our expense. We reserve the right to deduct these charges from your refund.
Refund of your purchase
If you cancel your order, we will give you a full refund, including delivery charges (except for additional delivery charges if you have chosen a more expensive delivery method than the standard delivery method offered by us). Please note that your shipping costs are not refunded if you return only a part of your order.
This refund will be made immediately and at the latest within 30 days of receipt of your notice of withdrawal. However, we may defer the refund your shipment.
For this refund, we will use the same methods of payment that you used at the time of the order, unless otherwise expressly agreed with you; in no case will you be charged for this refund.
Return of the product
After you have informed us of your decision to withdraw, you then have a maximum of 14 days to return or restitute the goods.
The deadline is met if you send the goods before the deadline of fourteen days. You have to bear the direct costs of the return:
- if the delivered goods match the ordered goods and if the price of the goods to be returned is less than 40 euros.
- if the delivered goods match the ordered goods and if the delivery was made outside of Europe and to islands outside of Europe.
Otherwise, the return is free of charge for you and you will receive a return receipt from us. If you return the order yourself without our prepaid return label, we cannot reimburse you for the costs unless we have previously confirmed in writing that we will bear the costs.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods in a manner that is not necessary for the inspection of the condition, properties and functioning of the goods.
The right of withdrawal does not apply
- if you are not a consumer in the sense of § 13 BGB (German Civil Code)
- for goods, for whose production an individual selection or determination by you is decisive or which are clearly tailored to your personal needs
- for computer software or sound carriers etc. in a sealed package, if the seal has been removed after delivery.
STANDARD WITHDRAWAL FORM
If you wish to cancel your purchase, you can fill out and return this form. To the attention of:
I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below :
Ordered on (*)/received on (*) :
Name of the customer(s) :
Address of the customer(s) :
Signature of the customer(s) (only in case of notification of this form on paper) :
Date : (*)
(*) Delete as appropriate.