How does buying an e-bike work?
- Once you have ordered an e-bike from our online shop and selected your payment method, we will immediately receive an electronic order confirmation.
- Depending on whether the e-bike is in stock at the E24 warehouse, it must either be assembled by us or ordered from the manufacturer (delivery time is usually extended by 1-3 days).
- Our bicycle mechanics check every e-bike themselves before it leaves our warehouse for the customer! This also means that any adjustment requests or additional component installations can be carried out. After a final test and a test ride, the e-bike is repackaged securely for transport. Our trusted shipping company will deliver the e-bike to you as quickly as possible and, in most cases, notify you in advance of the delivery. You can track the progress of the shipment using the tracking service.
- Delivery will be made to your door and requires a signature and an initial check that the box is undamaged upon delivery.
- Enjoy! All you have to do now is take the electric bike out of the packaging box and, using our assembly instructions, adjust the handlebars to the riding position, adjust the saddle – and you're ready to go!
Of course, we offer you every service you need before, during and after your purchase. That's part of our commitment!
Are you having problems with your e-bike? Do you need additional accessories or spare parts? Or do you need to make a claim under the manufacturer's warranty due to a defect? We are here for you in the long term.
E-bike buying advice
Buying an e-bike presents you with major challenges: first, the flood of offers, then the wealth of technical information and, finally, choosing the right size. Which is the right e-bike for my needs, activities and size?
What you need to know about e-bikes
More and more people are choosing a bicycle with an electric motor for their commute to work, school or everyday errands. As a result, e-bikes have become increasingly popular in recent years. E-bikes have contributed significantly to the increase in bicycle use by supporting the rider with their motorised drive – your very own personal tailwind! This makes touring in mountainous terrain, long distances or the journey to work more pleasant and easier.
Compared to a non-motorised bicycle, however, e-bikes have a higher weight:
Are you used to transporting your bicycle on buses, up stairs or in your car? Then you should take the additional weight into account. Remember that the motor and battery of an e-bike add extra weight. E-bikes usually weigh between 15 and 25 kg. This guideline varies depending on the equipment and type.
If you have already decided to buy an e-bike, you already know the advantages! But there are often widespread misconceptions in the e-bike jungle:
For example, there is a widespread assumption that e-bikes work just like motorcycles, mopeds or electric scooters without additional pedalling. But beware: this is not correct!
With an e-bike, pedal power is necessary to increase speed and movement. Nevertheless, you can sit back, relax and enjoy the wind in your hair. The motor detects the pedalling action or your cadence and torque and increases the power based on this and the selected assistance level. The sensor technology also ensures that the motor on the pedelec/S-pedelec switches off automatically when you stop pedalling or when the maximum permissible speed (25 km/h for pedelecs and 45 km/h for speed pedelecs) is reached.
This allows you to ride over hills, master climbs and cover longer distances with ease, while only having to pedal lightly.
Most e-bikes have different riding modes that you can set manually or that automatically adjust to your requirements based on your pedalling power/torque and cadence.
With an e-bike, you have a durable partner at your side that you can rely on in all weathers.
What are the advantages of an electric bike?
Are you thinking of buying an e-bike? Then let's take a quick look at the advantages of an e-bike and see if it's the right everyday companion for you:
Have hilly landscapes, busy cities, rough terrain, long commutes, knee or joint pain and the fear of uncomfortable, sweaty clothing kept you from cycling until now? Admittedly, all of this can be very daunting if you have little stamina due to health reasons or if the effort outweighs the benefits.
The e-bike as a helping hand in everyday life
- If exertion and health are factors that have deterred you in the past, the e-bike may be just the right mode of transport for you! Even senior citizens and people with physical limitations can regain new mobility thanks to electric power assistance.
- As an urban commuter, an e-bike will allow you to enjoy the luxury of transporting your shopping or bags of fresh vegetables effortlessly, while keeping up with city traffic without any stress! The extra energy and money saved on expensive parking fees are just as worthwhile as the feeling of commuting comfortably from A to B while saving time and stress.
- If you mainly have to cover long distances, you are a classic commuter. Have you ever thought about a speed pedelec? An extra-fast e-bike with assistance up to 45 km/h will get you to your destination or work quickly, without leaving you sweaty and wet!
- You often travel for work or pleasure, by bus and train or in your camper van. Foldable models that can be reduced in size to fit in the boot of a car or motorhome and are easy to unfold again are perfect for this. With this flexible and electronic travel companion, you can continue to explore special destinations.
The beauty of electric bikes is that no matter what your abilities or daily routine, e-bikes offer you a great way to get some exercise while still enjoying a relaxed ride.
No more worries – no more excuses!
E-bikes take the frustration out of riding uphill. They also provide support for longer bike rides, commutes or physical/health limitations without any problems.
E-bikes with a maximum speed of 25 km/h (pedelecs) can also be used on normal cycle paths, so you don't have to expose yourself to heavy traffic and the associated stress factors. Furthermore, pedelecs with assistance up to 25 km/h are insurance-free and are legally considered normal bicycles. And just because it is electrically powered does not mean that you will get an electric shock in the rain. Our e-bikes are waterproof, of course!
Exercise & fun in one
E-bikes offer a great way to explore nature in an environmentally friendly way. On top of that, there are extra points for comfort and motor power, thanks to which you can master every stage and enjoy a tailwind! When you buy an e-bike, you are choosing an environmentally friendly means of transport that is guaranteed to be fun.
Families and businesses are now appreciating the power of cargo e-bikes. Athletes and cycling enthusiasts are also excited about trekking bikes, road bikes and MTBs with electric motors, which take them to whole new levels of performance.
Here is an overview of the advantages of an e-bike:
- With an electric bike, you can choose to ride with or without assistance – excessive effort can be avoided.
- Increased mobility for the young and young at heart, as well as for older people with health/physical limitations.
- Faster and more individual travel through the city on your way to work.
- Improved travel speed, easy to handle even extreme inclines – inclines become easier
- Easier transport and long distances – heavy loads can be moved with ease
- Cost-effective and environmentally friendly alternative for individual local transport to work, etc. (approx. 80% of regular daily journeys are less than 10 km)
- Protects the environment, sets trends, climate-friendly
So if you recognise the benefits listed above, don't waste any time – buy an e-bike!
