Shipping Costs

INFORMATION CONCERNING SHIPPINGS BY DHL GERMANY

Update : 09.01.2023
SINCE DHL HAS RECENTLY INCREASED THE SHIPPING COSTS FOR INTERNATIONAL SHIPMENTS, WE HAVE TO USE UPS AS A SHIPPING SERVICE PROVIDER FOR INDIVIDUAL CASES. UNFORTUNATELY, OUR SHOP DOES NOT HAVE AN AUTOMATIC CALCULATION PROCESS YET. FOR THIS REASON, IT MIGHT HAPPEN THAT OUR CUSTOMER SERVICE INFORMS YOU PERSONALLY ABOUT THE SHIPMENT. THE FINAL COST WILL EXCEED THE PREVIOUS €12.00 AS STATED WITH DHL. THANK YOU FOR UNDERSTANDING.

We strive to be as transparent as possible regarding the shipping costs of your orders. Here you will find an overview of the delivery methods we offer and the possible additional costs for the shipment of dangerous and bulky goods. If you have any questions or special requests, please do not hesitate to contact us.

We ship your order from Germany. Delivery times to countries within the EU are usually between 3 and 6 working days. For Germany, please allow 1 to 3 working days. As soon as a package, dangerous goods (e.g. a battery) or a bulky parcel (e.g. an electric bicycle) is involved, you will receive a dispatch confirmation by e-mail with a link to track your shipment.

We ship your order as:
⦁ Letter
⦁ Parcels
⦁ Dangerous goods
⦁ Bulky parcels

We entrust DHL, DPD, UPS, Trans-o-flex, DHL Freight or Emons with the worldwide dispatch of your packages and dangerous goods or with the dispatch of your e-bike by DHL Freight or Emons.

Within Germany and the EU we offer the delivery by letter for small spare parts. The delivery by letter is uninsured, untracked and might take up to 12 working days.

We ship your orders from Monday to Friday. When you order a battery, your shipment will automatically be designated as dangerous goods. Drop-off delivery or delivery to a P.O. Box is only available in Germany and is not offered on all products (dangerous goods are excluded from this service).

Delivery of your electric bicycle

We deliver your electric bicycle fully assembled. Only the pedals have to be mounted and the handlebar and saddle have to be adjusted.

A user manual can be sent to you by e-mail to help you with this quick handling.

For your safety, our technical team systematically tests the bike before shipping it to you. For this reason, any traces of use, especially on the tyres, are completely normal and do not entitle you to a reduction in the purchase price.

Shipment of dangerous goods outside the mainland of European Union

We can ship batteries and ebikes everywhere in the world. Sometimes we can ask a local store to help us out, sometimes we need to send them directly from our warehouse. In this case, we need to look for a service provider who can ship your battery. Unfortunately, shipping batteries by air freight or by sea outside the mainland of the European Union is very complicated. We collect quotes from various shipping companies and keep you informed accordingly. This can take up to two weeks, depending on how quickly our partner responds to our request.

Please note that the quotes are around 1000€ per shipment. Regulations and costs with local customs is your responsibility. Please check with the relevant authorities on the procedure to follow. If you are not satisfied with your product upon receipt, you may return it to us. This is at your own cost, risk and responsibility. If the product has a manufacturing defect or has been damaged in transit, we will need to check this internally at first.

If you wish to pursue your request to purchase a battery for outside the mainland of the European Union, please confirm your purchase on our website. Select the payment method as "bank transfer" and write in the note field a business address. Some freight companies deliver only to businesses, and other offer a better rate for business addresses. Your chosen company will have to be willing to receive the battery, clarify the delivery with the local customs and if necessary, pay the extra fee with your local authorities. Upon that information, we will come back to you with a quote.

Temporary unavailability of an item

It is possible that an item may not be immediately available. Partial delivery is possible from 100€ of purchase, shipment cost excluded, applicable only for countries members of the European Union (no islands). The shipping costs for this second shipment will be borne by us.

SHIPPING TO GERMANY

DEUTSCHE POST LETTER

PARCEL | PARCEL DANGEROUS GOODS | PARCEL BULKY GOODS

Please note: Dangerous goods (e-bike batteries) cannot be paid by cash on delivery.

HAULAGE (E-BIKES)

SHIPPING WITHIN EU**:

WARENPOST (LETTER) INTERNATIONAL

PARCEL | PARCEL DANGEROUS GOODS | PARCEL BULKY GOODS

Please note: E-bike batteries are considered dangerous goods. We charge a dangerous goods fee for shipping within the EU.

HAULAGE (E-BIKES)

** EU: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

SHIPPING NON-EU***:

PARCEL | PARCEL DANGEROUS GOODS | PARCEL BULKY GOODS

Please note: E-bike batteries are considered dangerous goods. We charge a dangerous goods fee for shipping outside the EU.

HAULAGE (E-BIKES)

*** Non-EU: Albania (AL), Bosnia and Herzegovina (BA), Gibraltar (GI), Liechtenstein (LI), Monaco (MC), Montenegro (ME), Norway (NO), Serbia (RS), San Marino (SM), Switzerland (CH), Turkey (TR), Vatican City (VA)

SHIPPING WORLD

PARCEL

Please ask our customer service for the shipping costs for dangerous goods (e.g. batteries) and haulage goods (e.g. e-bikes).

IMPORTANT INFORMATION ABOUT VAT

Germany: For deliveries to Germany, a VAT rate of 19% is applied. When choosing a delivery to Germany, the basket automatically takes this 19% rate into account in the final amount indicated.

Austria and France: For deliveries to France and Austria, a VAT rate of 20% must be applied. When choosing a delivery to France and Austria, the basket automatically takes this 20% rate into account in the final amount indicated.

Spain and Belgium: For deliveries to Spain and Belgium, a VAT rate of 21% must be applied. When choosing a delivery to Spain or Belgium, the basket automatically takes into account this rate of 21% in the final amount indicated.

Finland: For deliveries to Finland, a VAT rate of 24% must be applied. When choosing a delivery to Finland, the basket automatically takes into account this 24% rate in the final amount indicated.

Switzerland / Liechtenstein / Norway / overseas departments and territories / outside the EU (tax-free delivery to non-EU countries): Shipments to non-EU countries or special tax zones are exempt from VAT. If you select one of these destinations as the delivery address, value added tax will have been automatically deducted, as you will see in the order overview. Any tax must be paid at the destination by the recipient. Also customs duties and customs clearance costs must be paid by the recipient. We offer two options according to two types of situations :

1 - VAT-exempt direct deliveries to Switzerland / Lichtenstein / Norway / Special tax zones

Value added tax is automatically deducted and the goods are delivered free of tax. Depending on the regulations of the country of destination, it is the recipient who pays the import sales tax in the country of destination, as well as any customs duties and clearance fees that may be required in the country of destination when the package is received.

2 - Self-organised export of goods to a non-EU country

In some cases, such as batteries or electric bicycles, which contain dangerous goods, we are not able to ship directly to the country of destination. This usually happens because we can only ship these goods by land. Consequently, shipments to islands or other continents are affected. In this case, you must choose a delivery address within the EU and then take responsibility for the self-organised shipment to your country of destination. We will be obliged to charge you VAT, but once the export has been processed, you can claim a VAT refund from us. To do this, you will need to provide us with an official proof of export issued by the competent authority in your country or destination proving that you have paid the taxes in the country of destination.

For a VAT refund after an export, please send us by registered mail the original export certificate and a copy of our sales invoice to the following address. Please keep a copy of the completed export certificate for your records. 

EBIKE24.com
Elektrofahrrad24 GmbH
Emilienstrasse 20
01139 Dresden, Germany

We will refund your VAT upon receipt of the complete documents and after examination by our accounting department. In return, you will receive a new tax-free invoice and we will charge you a fixed sum of €10.00 for the formalities carried out.

In case of questions do not hesitate to contact our customer support.